Thank you for visiting and shopping at customcompounding.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 24 hours of receiving them. After the order is processed, dispensed, compounded, quality checked, and shipping takes 1 business day. Once these steps have been completed, the order will be sent out.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed, and we will endeavour to contact you if this is the case. Once your parcel is consigned in our shipping system, you will receive an SMS message and email. Keep this email handy as it will assist you in track the product.

After the parcel leaves our business it is the responsibility of the freight provided to deliver on time, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Area	Estimated delivery time	Shipment cost
From NCC to NCC Affiliate	National	Varies	$5
From NCC to NCC Affiliate (Sterile Medicine)	National	Varies	$12
From NCC to Patient (Express)	National	Varies	$15 (A5 satchel), up to 1kg. Additional charges for >1kg
TNT Express – Next day Guaranteed	National	1-2 business days	$80 up to 1kg. Additional charges for >1kg

Delivery delays may occasionally occur. Please follow the tracking number that has been provided to you electronically.

Shipment to P.O. boxes

If you need your order shipping to a PO Box, the only provider is Auspost.

Please enter the correct address information when placing your order and the NCC team ensure that Auspost is used in this situation.

Shipment Locations

customcompounding.com.au ships to addresses within Australia & New Zealand.

If you require shipping internationally, please email [email protected] and we can prepare you a quote before proceeding with the order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

customcompounding.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

customcompounding.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

International Shipping Policy

Shipment processing time

All orders are processed within 24 hours of receiving them. After the order is processed, dispensed, compounded, quality checked, and shipping takes 1 business day. Once these steps have been completed, the order will be sent out.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed, and we will endeavour to contact you if this is the case. Once your parcel is consigned in our shipping system, you will receive an SMS message and email. Keep this email handy as it will assist you in track the product.

After the parcel leaves our business, it is the responsibility of the freight provided to deliver on time, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Area	Estimated delivery time	Shipment cost
TNT / FEDEX	International	Varies – visit tnt.com	Varies – NCC team will provide quote
Australia Post Platinum Parcel	International	Varies – visit auspost.com.au	Varies – NCC team will provide quote

Delivery delays may occasionally occur. Please follow the tracking number that has been provided to you electronically.

Shipment to International P.O. boxes

customcompounding.com.au cannot ship to International PO Boxes. The provided address must be a residential address with personal contact number and email.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

customcompounding.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

customcompounding.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.