Tony – Patient

I’d just like to let you know about the great service I recently received from Matt, on your customer service team. He chased up a missing order for me, spoke to the couriers and organised for them to call me and called me back to tell me exactly what was happening. When the couriers hadn’t called me after a couple of days, I spoke to Matt again and he immediately organised for another order to be sent out, via different couriers, which I received the next day.

Throughout this process Matt was great, he initially tried to fix the problem with the couriers, when that didn’t work, he immediately organised a replacement to be sent out. So, not only did he fix the problem but equally importantly, throughout this process Matt communicated with me and made sure that I knew what was going on. It really was exceptional customer service and I would like to thank him again for it.