Holiday Trading Hours at National Custom Compounding

NCC Holiday Trading Hours

We update this page before every Christmas and Easter period with our current trading hours, ordering deadlines, and delivery cut-off dates. Bookmark this page for easy reference each year.

Christmas & New Year Trading Hours

Our Christmas and New Year trading hours are listed below. Orders placed after the cut-off dates below will be processed when we return in the New Year.

DateHoursNotes
Christmas DayClosedPublic Holiday
Boxing Day[Hours or Closed]Public Holiday
[New Year’s Eve][Hours or Closed]
New Year’s DayClosedPublic Holiday

Christmas Ordering Cut-Off Dates

To guarantee delivery before Christmas, please place your order by the dates below. These dates account for Australia Post and courier network lead times during the peak holiday period.

Delivery MethodOrder ByNotes
Express Post[Date]Fastest available option
Standard Post[Date]Allow extra time for rural areas
Click & Collect (Gold Coast)[Date]Confirm availability by phone

Easter Trading Hours

Our Easter trading hours are below. The Easter long weekend affects dispatch schedules across all delivery services nationally.

DateHoursNotes
Good FridayClosedPublic Holiday
Easter Saturday[Hours or Closed]
Easter SundayClosed
Easter MondayClosedPublic Holiday
Tuesday (Return)Normal HoursFull operations resume

What Happens to My Order During the Holiday Period?

Orders placed during the holiday period are held securely and processed in full on our first day back. We do not partially fulfil or dispatch compounded medications during our closure period, as temperature and quality controls require full operations to be in place.

If you have an urgent medication need during the holiday period, we recommend:

  • Placing your order before the relevant cut-off date listed above
  • Contacting your prescribing doctor early to arrange an early script if needed
  • Calling our team before the closure if you have questions about a specific order we are happy to assist you plan ahead

Need Medication Urgently Over the Holidays?

For urgent prescription enquiries, please contact us before our closure. If your situation is a medical emergency, contact your GP, after-hours medical service, or call 000.

For all other enquiries, leave a message or email us and we will respond on our first day back.

Stay Up to Date

We announce our holiday hours on this page and across our social media channels each year. We also email our patient list prior to each holiday period with reminder cut-off dates.

If you would like to receive our holiday reminder emails, make sure your details are up to date in your patient account.