Frequently Asked Questions

1 What does National Custom Compounding do?

National Custom Compounding uses the highest quality raw ingredients to custom make the exact prescribed medicine you need, with the perfect balance, dose and format (liquid, tablet pill or cream).

2 Who can order custom made medicines from National Custom Compounding?

Anyone with a Prescription can place an order online or through one of hundreds of partner Pharmacies.

3 How do I place an order?

Ordering is quick an easy through our online portal Or find a partner Pharmacy near you to place your order.

4 How long will it take to make my medicine?

Our current average turnaround time is 6 business days. Turnaround time depends on a few factors: the dosage form, the number of ingredients, and how many other prescriptions we’re preparing at the same time.

We’ll keep you updated by email and SMS throughout the process.

Haven’t heard an update on your order yet? Call us on 1300 731 755 and we’ll check the status for you.

How you can help us keep your order moving:

– Check your script is current before ordering. If it’s expired or close to expiring, follow up with your prescriber first.

– If a member of our team reaches out to you about your order, please reply promptly. It’s unlikely to progress until we have the information we need.

– Order early if you need your medication by a specific date — for example, if you’re running low on your current supply or have upcoming travel.

5 What type of medicines do you make?

Medications are available in the following categories:

• Hormone Replacement Therapy
• Vitamins & Nutrition
• Skincare & Cosmetics
• Pain Management
• Sleep & Mood Disorders
• Sports Injuries
• Paediatrics
• Multiple Sclerosis
• Weight Management
• Vet & Animal Compounding

6 Where can I pick my order up from?

Order and collect your medication from more than 210 pharmacies throughout Australia (click here to find a pharmacy near you).

Collect from National Custom Compounding facility at Suite 3-6/166 Gooding Drive, Merimac, Gold Coast, Qld (Mon-Fri 8am-6pm)

Collect from Amcal Pharmacy Merimac, right next to National Custom Compounding (Sat 8am-12:30pm)

Or order online and have your medicine delivered to your door via Express Post.

7 Can you deliver my order?

Yes. Order online and have your medicine delivered to your door via Express Post.

8 How does National Custom Compounding help Pharmacists?

National Custom Compounding enables Pharmacies to attract new patients and increase service and sales to existing customers, by helping you extend your product range to include custom-made medications. We provide free advice and extra promotion through our online Pharmacy Locator and Referral Service.

9 How does National Custom Compounding help Doctors / Prescribers?

National Custom Compounding gives Doctors a fast, affordable way to give your patients the exact, tailor-made medicines they need to reach and maintain maximum health and well-being.

10 How do I find a National Custom Compounding Doctor, Prescriber or Pharmacist?

Find a Doctor Prescriber near you

Find a Partner Pharmacy near you

11 What’s special about National Custom Compounding’s production process?

Everything about National Custom Compounding – from the purpose-built facility, state-of-the-art equipment, and strict procedures – is designed to provide Doctors, Pharmacists, and their patients, with the highest possible quality custom-made medicines. Read more about the steps we take to ensure unmatched standards including:

• Purpose-built facility
• 3 separate rooms to maintain ingredient integrity and avoid cross-contamination
• A certified supply chain of raw ingredients
• Frequent random independent testing
• Strict protocols and training
• And much more!

12 Why are custom-made medicines so important?

National Custom Compounding can:

• Tailor-make medicine for your exact needs (ingredients, doses, form — tablet, pill, liquid, cream)
• Combine multiple formulations into one medicine (reducing the number of tablets you need to take)
• Make medicines without fillers, dyes, gluten, lactose or preservatives that many people are sensitive to
• Make medicines with a pleasant-tasting flavour (great for children)
• Reproduce out of stock and unavailable medicines
• Provide a cheaper alternative to many commercial medicines

13 How much do custom-made medications cost?

Most National Custom Compounding medicines cost around the same or less than many equivalent off-the-shelf medicines

14 How did National Custom Compounding start?

The founder of National Custom Compounding, Matthew Bellgrove, has dedicated his life to helping patients reach and maintain optimum health. In this pursuit, he began compounding (custom making) medicines to provide patients with the exact remedies they need. In 2013 he pulled together resources and expertise from 3 Gold Coast compounding pharmacies and built a state-of-the-art facility to form National Custom Compounding.