What Patients & Practitioners Are Saying
About Our Compounding Medicines
Everything about National Custom Compounding – from the purpose-built facility, state-of-the-art equipment, and strict procedures – is designed to provide Doctors, Pharmacists, and their patients, with the highest possible quality custom-made medicines.
NCC practices and operates under the following Quality Standards
The NCC clinical team also ensure that our practice follows guidelines and standards particular to other states of Australia, when possible. Here are some of the steps we take to ensure unmatched standards:
To provide a safe and cheerful working environment, all National Custom Compounding Laboratory Staff undergo blood screening and hormone level testing every 6 months and are required to wear the following protective equipment when working:
All National Custom Compounding staff undergo training developed in partnership with Medisca and PCCA to ensure they meet and exceed Quality Care Pharmacy Praactice standards and Pharmacist CPD requirement, required by the Pharmacy Board of Australia guidelines.
To ensure every medicine is consistent in quality, National Custom Compounding follows strict Standard Operating Procedures (SOP) that were developed in conjunction with Medisca International’s including:
National Custom Compounding undertakes regular independent laboratory testing for compound potency and shelf stability under “normal” (room temperature) and “accelerated” conditions (increased relative humidity 70% and temperature 45 degrees Celsius). These tests are undertaken at zero, one, three and six month intervals.
Testing is conducted by RTH Scientific Services, Brisbane and the National Institute of Complementary Medicine, Herbal Analysis Laboratory (HAL), Penrith. Read more about Stability Testing here.
Every National Custom Compounding medicine undergoes three layers of quality control, is checked by a minimum of two separate Pharmacists, tracked through our advanced software system, and includes:
After the recent expansion of National Custom Compounding’s (in September 2021) into a larger 300m2 compounding facility, NCC is now separated in 3 key, and this has enabled a much larger capacity for compounding.
The facility was designed and constructed in line with strict Australian Standards (AS/NZS 2982.1:1997), Pharmacy Board guidelines, PIC/S facility requirements and USP (United States Pharmacopoeia) guidelines.
The facility now comprises of 3 separate areas, that have physical and mechanical separation to ensure no cross contamination, and appropriate storage for all materials inside the specific area.
The areas are
After the NCC expansion, there has also been a significant investment in specialized equipment.
The specialized equipment utilized in NCC includes
The advanced equipment at National Custom Compounding is maintained and calibrated according to Australian Standards (AS/NZ) and United States Pharmacopeia Standards (USP 795, 797), and certified annually by Laftech Scientific Services and Opira Group who are both NATA accredited testing facilities.
For Your Compounding Medicines?
About Our Compounding Medicines
“Their store is awesome, I was blown away, they have such good equipment. I have no hesitation to use them on a personal level and to recommend them.”
To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.