What Patients & Practitioners Are Saying
About Our Compounding Medicines
Everything about National Custom Compounding – from the purpose-built facility, state-of-the-art equipment, and strict procedures – is designed to provide Doctors, Pharmacists, and their patients, with the highest possible quality custom-made medicines. Here are some of the steps we take to ensure unmatched standards:
To provide a safe and happy working environment, all National Custom Compounding Laboratory Staff undergo blood screening and hormone level testing every 6 months and are provided with protective equipment including:
All National Custom Compounding staff undergo training developed in partnership with Medisca International to ensure they meet and exceed the Pharmacy Board of Australia guidelines.
To ensure every medicine is consistent in quality, National Custom Compounding follows strict Standard Operating Procedures (SOP) that were developed in conjunction with Medisca International’s including:
National Custom Compounding undertakes regular independent laboratory testing for compound potency and shelf stability under “normal” (room temperature) and “accelerated” conditions (increased relative humidity 70% and temperature 45 degrees Celsius). These tests are undertaken at zero, one, three and six month intervals.
Testing is conducted by RTH Scientific Services, Brisbane and the National Institute of Complementary Medicine, Herbal Analysis Laboratory (HAL), Penrith. Read more about Stability Testing here.
Every National Custom Compounding medicine undergoes three layers of quality control, is checked by two Pharmacists, tracked through our advanced software system, and includes:
The advanced equipment at National Custom Compounding is maintained and calibrated according to United States Phamacopeia Standards, checked annually by Flitertech Australia and CSK Group, and housed within powder coated containment hoods with HEPA filters.
National Custom Compounding’s manufacturing facility was built in line with strict PSA (Pharmaceutical Society of Australia) and USP (United States Pharmacopoeia) guidelines. This includes 3 separate manufacturing rooms (with their own individual air supplies) to maintain the integrity of all raw ingredients and to avoid cross-contamination:
For Your Compounding Medicines?
About Our Compounding Medicines
To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.
“Their store is awesome, I was blown away, they have such good equipment. I have no hesitation to use them on a personal level and to recommend them.”