Reasons Why National Custom Compounding Custom-Made Medicines Are Guaranteed Quality, To Optimise Your Health and Well-Being

Everything about National Custom Compounding – from the purpose-built facility, state-of-the-art equipment, and strict procedures – is designed to provide Doctors, Pharmacists, and their patients, with the highest possible quality custom-made medicines. Here are some of the steps we take to ensure unmatched standards:

1 Personal Safety

To provide a safe and happy working environment, all National Custom Compounding Laboratory Staff undergo blood screening and hormone level testing every 6 months and are provided with protective equipment including:

  • Gown
  • Mask
  • Gloves
  • Eyewear
  • Boots
  • Hair netting

For more information about how National Custom Compounding’s custom-made medicines are superior quality, download our Quality Assurance Document or contact us.

2 Staff Training

All National Custom Compounding staff undergo training developed in partnership with Medisca International to ensure they meet and exceed the Pharmacy Board of Australia guidelines.

3 Rigorous Systems

To ensure every medicine is consistent in quality, National Custom Compounding follows strict Standard Operating Procedures (SOP) that were developed in conjunction with Medisca International’s including:

  • Internally developed and integrated order, dispensing, formulating, and compounding platform
  • QCPP (Quality community pharmacy standards) and SOP (Standard operation procedures) in line with USP (United States Pharmacopea) requirements
  • Logistic service to deliver Australia-wide
  • Online Medicine Library of resources for Pharmacist and Patients

4 Registration and Professional Memberships

  • Quality Care Pharmacy Practice Certified
  • Pharmacy Guild of Australia
  • The Australian College of Pharmacy
  • The Professional Compounding Chemists of Australia (PCCA)
  • Pharmacy Board of Australia
  • Medicare PBS approved
  • All Pharmacists are registered with Australian Health Practitioner Regulation Agency (AHPRA) and meet continuing professional development

5 Independent Laboratory Testing

National Custom Compounding undertakes regular independent laboratory testing for compound potency and shelf stability under “normal” (room temperature) and “accelerated” conditions (increased relative humidity 70% and temperature 45 degrees Celsius). These tests are undertaken at zero, one, three and six month intervals.

Testing is conducted by RTH Scientific Services, Brisbane and the National Institute of Complementary Medicine, Herbal Analysis Laboratory (HAL), Penrith. Read more about Stability Testing here.

6 Triple Layered Quality Control

Every National Custom Compounding medicine undergoes three layers of quality control, is checked by two Pharmacists, tracked through our advanced software system, and includes:

  • Formulation check from prescription to dispensing
  • Medication or preparation is compounded
  • Final check encompassing:
    • Final check encompassing:
    • Correct formulation
    • Correct weight of ingredients
    • Integrity of product

7 Cutting-Edge Equipment

The advanced equipment at National Custom Compounding is maintained and calibrated according to United States Phamacopeia Standards, checked annually by Flitertech Australia and CSK Group, and housed within powder coated containment hoods with HEPA filters.

8 Purpose-Built Facility

National Custom Compounding’s manufacturing facility was built in line with strict PSA (Pharmaceutical Society of Australia) and USP (United States Pharmacopoeia) guidelines. This includes 3 separate manufacturing rooms (with their own individual air supplies) to maintain the integrity of all raw ingredients and to avoid cross-contamination:

  • Laboratory 1: Hormones
  • Laboratory 2: Vitamins/nutritional
  • Laboratory 3: Dermatological and other preparations
24-Hour Promise
Over 95% of compounded
medicines shipped within 24 hours
Delivery Australia-Wide
With free delivery on
orders over $150.
Free Pharmacy Collection
From over 265 partner
pharmacies nationwide.

Why Choose Us

For Your Compounding Medicines?

  • Quality Medicines
    For 10+ Years
  • Certified & Accredited
    Supply Chain
  • Over 24,901+
    Patients Served
  • Stringent
    Quality Control

What Patients & Practitioners Are Saying

About Our Compounding Medicines

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"Excellent customer service"

To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.

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"The quickest and best"

“We have been with a compounding pharmacy since 2000 in South Africa and Australia. You are the 2nd in Australia and the quickest and best, Thank you We currently order & collect at Oxenford Amcal”