10+ years of service
Order & Collect Your Custom Medication
From One Of Our Partner Pharmacies
You can order and collect our custom medications from over 900 independent and branded Community Pharmacies throughout the Gold Coast, Brisbane, Rural Queensland, Northern NSW, Sydney, Rural NSW and throughout Australia
Find A Pharmacy Near You
If you are a community Pharmacy and would like to be featured on this page, please click this Pharmacy Location Form or email [email protected].
How Does Our Ordering Process Work?
Step 1 - For You, The Patient
- Doctor prescribes compounding medicine, then
- Patient visits ncc.health to find a Partner Pharmacy, or
- Patient visits a local Partner Pharmacy to order compounded prescription
Step 2 - Your Pharmacy
- Prescription from Patient is given to pharmacy and is identified as required to compound at NCC
- Partner Pharmacy sends Patient order via secure site order.customcompunding.com.au
- Pre-paid is commonly taken by Partner Pharmacy
Step 3 - Us, National Custom Compounding
- Submitted order is checked and confirmed by NCC team & pharmacists
- Prescription is confirmed to meet necessary requirements
- Patient will receive SMS & email notification throughout compounding process
- Completed order is packaged and sent back to Patient’s Partner Pharmacy
Step 4 - Your Pharmacy
- Pharmacy acknowledges order once delivered in store
- Patient will receive a SMS & email notification for collection once items have arrived.
Step 5 - You, The Patient
- Patient visits Pharmacy to collect product
- Pharmacist can provided patient advice & information
- A further NCC communication & follow up occurs direct to patient between 2 and 4 weeks after collecting medication
Important Points
- Have your compounding prescription ready for the Partner Pharmacy
- Visit and order at your closest Pharmacy (or order online)
- Place the order requesting any particular details (ie. flavours) as you would normally have in the compounded medication
- Leave the Partner Pharmacy with your mobile phone and email
Frequently Asked Questions
Anyone with a Prescription can place an order online or through one of hundreds of partner Pharmacies.
Medications are available in the following categories:
Turnaround time depends on a few factors: the dosage form, the number of ingredients, and how many other prescriptions we're preparing at the same time.
We'll keep you updated by email and SMS throughout the process.
Haven't heard an update on your order yet? Call us on 1300 731 755 and we'll check the status for you.
How you can help keep your order moving
- Reply promptly if a member of our team contacts you about your order — it's unlikely to progress until we have the information we need.
- Order early if you need your medication by a specific date — for example, if you're running low on your current supply or have upcoming travel.
- Check your script is current before ordering. If it's expired or close to expiring, follow up with your prescriber first.