Turnaround time depends on a few factors: the dosage form, the number of ingredients, and how many other prescriptions we’re preparing at the same time.
We’ll keep you updated by email and SMS throughout the process.
Haven’t heard an update on your order yet? Call us on 1300 731 755 and we’ll check the status for you.
How you can help keep your order moving
- Reply promptly if a member of our team contacts you about your order — it’s unlikely to progress until we have the information we need.
- Order early if you need your medication by a specific date — for example, if you’re running low on your current supply or have upcoming travel.
- Check your script is current before ordering. If it’s expired or close to expiring, follow up with your prescriber first.