This Privacy Policy applies to Wellpharm Pty Ltd ACN 640 469 825 as trustee for Carrara Pharmacy Trust and Matthew Bellgrove Pharmacy Pty Ltd ACN 140 521 866 as trustee for Gooding Drive Pharmacy Trust, trading as National Custom Compounding (“NCC”, “we”, “us”, “our”), and our Associated Entities (as defined in section 50AAA of the Corporations Act 2001 (Cth)).
We are committed to protecting your privacy and recognise that you have the right to control how your personal information is collected, used and disclosed.
This Privacy Policy outlines how NCC manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Unless you consent otherwise, we will only collect, use and disclose personal information as described in this Privacy Policy.
The type of personal information we collect depends on the circumstances in which it is collected.
We may collect personal information including:
Where you purchase products or services from NCC, we may collect transactional details including payment details necessary to process the transaction.
If you are a contractor, employee, supplier or service provider to NCC we may collect additional information including:
If we provide you with, or assist a health professional to provide you with, health-related goods or services, we may collect sensitive health information including prescription details and treatment information.
Where this occurs, you consent to NCC collecting, using and disclosing that information as required to provide pharmacy and related services and as permitted by law.
In certain circumstances we may collect government identifiers such as:
Such information is only collected where required or authorised by law.
Providing personal information is generally voluntary. However, if you choose not to provide required information, we may be unable to provide certain services or products.
We collect personal information through a variety of methods, including:
Information may also be collected when you interact with us through:
We collect, use and disclose personal information for purposes including:
We may also use personal information to:
Where permitted by law, we may contact you via:
You may opt out of marketing communications at any time.
We treat personal information with strict confidentiality.
However, we may disclose personal information to:
Where possible, we take reasonable steps to ensure that third parties handling personal information on our behalf comply with privacy obligations and maintain appropriate security safeguards.
Personal information collected by NCC is generally stored within Australia, however some IT service providers may store data in secure international data centres.
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies allow us to:
You may adjust your browser settings to refuse cookies, however doing so may affect website functionality.
Our website may also contain links to third-party websites. NCC is not responsible for the privacy practices of those external sites.
NCC takes reasonable steps to protect personal information from:
Security measures may include:
While we take reasonable steps to protect information, no method of electronic transmission or storage is completely secure.
If NCC becomes aware of a serious data breach involving personal information, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
You have the right to request access to personal information that NCC holds about you.
If you believe that any information we hold is incorrect, incomplete or out of date, you may request that it be corrected.
Requests should be made in writing and we may require appropriate identification before providing access.
Where permitted by law, we may charge a reasonable administrative fee to provide access.
If you believe that NCC has breached your privacy, you may lodge a complaint with us.
Complaints should preferably be made in writing and include details of the issue.
Our Privacy Officer will investigate the matter and respond to you.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
For privacy enquiries, access requests or complaints, please contact:
Privacy Officer
National Custom Compounding
166 Gooding Drive
Merrimac QLD 4226
Australia
Phone: 1300 731 755
Email: [email protected]
Requests to access or correct health information should be made in writing.
Version 1.3, Date modified Thursday, 12 March 2026