New study finds 95 per cent of patients have positive experience with compounded medication

A new study from the U.S. has found that 95 per cent of patients were satisfied with all aspects of their experience using compounded medication and considered it equally good or better than previous medications they had used.

The study, published in the Journal of American Pharmacists Association in September of this year (2019), recorded the high satisfaction rating across all categories, except for out-of-pocket cost. (Important to remember the survey was conducted in the U.S. where the cost of medication is extremely high).

The study was conducted by researchers from Southern Illinois University and St. Louis College of Pharmacy in response to what they saw as a gap in data on patient experience with compounded medication.

Pharmacies participating in the study asked their compounded medication customers to complete a mailed survey and just under 500 useable responses were returned.

The largest group of survey responders were females with an average age of 60.5 years. Among the responders compounded medication was primarily used (68.1 per cent) to replace other medications because of treatment failure or intolerable adverse effects.

The study found that in 78.9 per cent of cases the medical prescriber was the first person to suggest compounded medication as a treatment option and 89.6 per cent of responders said the prescriber’s recommendation was important when choosing which compounding pharmacy to fill their script.

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What Patients & Practitioners Are Saying

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"Excellent customer service"

To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.

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"Very impressed"

“your service is excellent, ordered in the afternoon and had medication the next day delivered, very impressed.”