At National Custom Compounding (NCC), all medicines are individually compounded by our pharmacy team specifically for each patient in accordance with a valid prescription or practitioner instruction.
Because these medicines are custom prepared and cannot be safely re-dispensed, returns and refunds are strictly limited in accordance with pharmacy regulations and patient safety requirements.
Once compounded medicines have been dispensed, we are unable to accept returns or provide refunds in the following circumstances:
Due to strict pharmacy regulations, compounded medicines cannot be returned to stock or reused once dispensed.
NCC may offer a replacement product (at no additional cost) in the following situations:
In these cases, NCC will arrange for a replacement product to be compounded and dispatched as soon as possible.
Refunds may be considered in limited circumstances where:
In these situations, the pharmacist may determine whether:
is the most appropriate outcome.
Many NCC medicines require temperature-controlled storage.
NCC cannot replace or refund medicines that have deteriorated due to:
Patients should bring temperature-sensitive medicines inside immediately upon delivery.
If you believe there is a problem with your medicine, please contact NCC as soon as possible so our pharmacists can investigate.
Phone: 1300 731 755, Email: [email protected] or Website: www.customcompounding.com.au
When contacting us, please include:
All return, refund, or replacement requests are reviewed by an NCC pharmacist on a case-by-case basis to ensure patient safety and regulatory compliance.
Version 1.3, Date modified Thursday, 12 March 2026