Thank you for visiting and shopping at www.customcompounding.com.au.
The following terms and conditions outline the shipping and delivery policies for National Custom Compounding (NCC).
Because many of the medicines supplied by NCC are custom compounded prescription medicines, strict shipping procedures apply to ensure patient safety and regulatory compliance.
All orders are custom compounded and dispensed by our pharmacy team.
Orders typically progress through the following steps:
Orders are generally received within 24 hours of submission. Dispensing then occurs within 1-2 business days.
After processing & dispensing, compounding and quality checks may require an additional 1-2 business day before dispatch.
Orders are not shipped on weekends or public holidays. Temperature-sensitive medicines are not shipped on Fridays and may not be shipped on Thursday, based on delivery estimates of parcel.
During periods of high demand, compounding time may increase. If a significant delay occurs, our team will contact you directly.
Once your order has been dispatched, you will receive:
Tracking numbers may take up to 24 hours to activate in the courier system.
Patients are responsible for monitoring shipment tracking and ensuring someone is available to receive the delivery if required.
Shipping fees are calculated at checkout based on delivery method and weight.
| Shipment Method | Area | Estimated Delivery Time | Cost |
| NCC → NCC Affiliate | Australia | Varies | $5 |
| NCC → NCC Affiliate (Sterile Medicines) | Australia | Varies | $12 |
| NCC → Patient (Express Post) | Australia | Varies | $15 (up to 1kg) |
| Startrack / Courier Next Day | Australia | 1–2 business days | $50 (up to 1kg) |
Additional charges may apply for parcels exceeding 1kg.
Delivery times are estimates only and are not guaranteed.
Once an order has been collected by the courier service, delivery timeframes are controlled by the courier provider.
NCC is not responsible for courier delays caused by:
Patients should allow additional transit time during peak periods.
Customers must ensure all shipping details are correct at the time of ordering, including:
NCC cannot be responsible for delays or lost parcels resulting from incorrect delivery information provided at checkout.
If a parcel is returned due to incorrect address details, additional shipping charges may apply to resend the parcel.
Some compounded medicines supplied by NCC require temperature-controlled storage (refrigeration).
Patients must ensure:
NCC cannot guarantee product stability if parcels are left unattended for extended periods after delivery.
Replacements may not be issued for medicines that deteriorate due to improper storage after delivery.
Orders delivered to P.O. Boxes can only be shipped via Australia Post or Startrack Express.
If a P.O. Box address is entered at checkout, NCC will automatically dispatch the order via Australia Post.
If the item being shipped is a temperature-sensitive medicine, it is the patient’s responsibility to collect the item immediately from the Post Office.
NCC currently ships to:
For international shipping enquiries, please contact: [email protected]
Our team can provide a shipping quote prior to order placement.
International shipments may be sent via:
Delivery times vary depending on destination and customs processing.
Customers are responsible for ensuring that importation of compounded medicines is permitted in their country.
NCC is not responsible for customs duties, taxes, or import fees applied to international shipments.
All charges imposed by customs authorities are the responsibility of the recipient.
If your parcel arrives damaged, please contact NCC within 48 hours of delivery.
Please include:
Please retain all packaging materials until the issue has been resolved.
If your parcel appears to be lost, please contact NCC so we can initiate a courier investigation.
Replacement products may be issued once the courier confirms the parcel is lost in transit.
Please see Lost Parcel (In‑Transit) Policy for more information.
Because many NCC products are custom compounded prescription medicines, once they are dispensed they:
Please refer to our Patient Returns & Refund Policy for further details.
If you have questions about your order or shipment, please contact our team.
Phone 1300 731 755, Email [email protected] or Web www.customcompounding.com.au
National Custom Compounding
166 Gooding Drive
Merrimac QLD 4226
Version 1.3, Date modified Thursday, 12 March 2026