Patient Return Policy

At NCC, all the medication we supply is custom made by our technicians for each individual patient.

Because of this, we cannot accept returns and refunds for any of the following reasons;

• Change of mind after confirming and paying for the order.
• Upon ordering, any incorrect details (including) address have been provided to us.
• The product has perished due to incorrect storage (e.g. has not been stored in the fridge etc.)
• Ordering the incorrect medication (ie. Over the counter product, with an incorrect strength), or ingredient or ordered the wrong item on a prescription.
• If the medicine physically leaves the Pharmacy premises.

We may accept returns and offer a free replacement if;

• The product has been lost in transit (offering a replacement product)
• The product or packaging is faulty. (e.g. nasal spray bottle not spraying, pump action container not working etc.)
• The product or packaging has arrived damaged whilst in transit (broken bottle etc). Please provide photographic evidence of the damage to NCC for a replacement.

We may accept returns and offer a refund if;

• Your doctor has suddenly had to change the strength or type of medicine due to their professional judgement.
• In this scenario, the NCC Pharmacists and your Doctor will have a direct conversation around the prescription before issuing any changes or refunds.

If you are unsure whether a product you have can be returned or refunded, please don’t hesitate to call us on 1300731755 or email us at [email protected]