Compounding Pharmacy Questions?

Is this your first experience with a Compounding Pharmacy?

With the following answers, we hope to cover some basic questions and share why Compounding Pharmacy can be great solution.

What is Compounding Pharmacy?

A compounding pharmacy is a specialised type of pharmacy that has highly skilled Pharmacists and staff, that create pharmaceutical grade medication ‘from scratch’ using the raw materials (Active Pharmaceutical Ingredients API) that give the product its active nature.
The facilities are fitted with high quality machinery and specialised equipment to ensure the products get made in an environment that excludes unwanted contaminants. For more information visit our page here.

How can this help me as a Patient?

Often the medication that is commercially available on prescription is not an ideal fit for every patient. Because compounded medication is formulated specifically for each patient, it enables dosage, administration method and other variables to be altered to get the right fit for the patient. There are other changes which can be made to medicines, such as converting a oral capsule to a topical transdermal cream. This can be helpful if the patient has a difficult time swallowing.

How do I order a Compounded Medicine?

The process normally begins with a consultation from your Doctor. If your doctor is familiar with compounded medicine then it is as simple as emailing, faxing, bringing in the prescription and we can begin the order process.
If your doctor is unfamiliar with compounded medicine, the best way to order is to book a consultation with you doctor and have them call us 1300 731 755 during your consultation and speak directly with a compounding pharmacist.

Is Compounding legal? Is it safe?

Compounding has been part of the pharmacy profession since the beginning of time, and is widely used today in all areas of the industry, including hospitals and chemotherapy. Over the last few decades, compounding’s resurgence has benefited largely from advances in technology, quality control and research methodology.

Compounding is regulated by 2 regulatory bodies. The Pharmacy Board of Australia and the Pharmaceutical Society of Australia. The TGA, Therapeutic Goods Regulations state that compounded medicines are exempt from registration by the TGA if they are dispensed for a specific patient and compounded by a pharmacist in a registered pharmacy.

Is Compounded Medicine expensive?

This is hard to say in general terms without having specific items. There are some medicines which when compounded can be cheaper than Commercial medicines and some Compounded medicines may contain expensive active ingredients and therefore be expensive.

Some private health insurance companies subsidises Compounded medicine because they are not under the PBS and Medicare benefits.

What can be a Compounded Medicine?

Because of the customisation of compounding pharmacy, nearly any type of preparation can be made. The following list is an example of the different type of medicines and delivery devices.

  • Hormone replacement therapy (HRT)
  • Hospice
  • Pediatrics
  • Pain management
  • Ophthalmology
  • Dentistry
  • Otic (for the ear)
  • Dermatology
  • Medication flavoring
  • Neuropathy
  • Veterinary
  • Sports medicine
  • Infertility
  • Wound therapy
  • Podiatry
  • Gastroenterology

If there are any unanswered questions please call 1300 731 755 or email us and we will help answer any.

24-Hour Promise
Over 95% of compounded
medicines shipped within 24 hours
Delivery Australia-Wide
With free delivery on
orders over $150.
Free Pharmacy Collection
From over 265 partner
pharmacies nationwide.

Why Choose Us

For Your Compounding Medicines?

  • Quality Medicines
    For 10+ Years
  • Certified & Accredited
    Supply Chain
  • Over 24,901+
    Patients Served
  • Stringent
    Quality Control

What Patients & Practitioners Are Saying

About Our Compounding Medicines

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"The standard of service from NCC staff (is) excellent"

Dear Matthew,

I just wanted to commend the staff of National Custom Compounding (NCC). On each contact with NCC the staff have been extremely helpful and the service has been outstanding.

I live in the Penrith area and from placing my order to receipt of my order is 4 days maximum. My order is only a small order but the standard of service from NCC  staff excellent.

Kind regards Chris

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"Excellent customer service"

To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.